Leading Creek Conservancy District is committed to serving our communities through efficient and sustainable utility management. We are seeking a skilled Technical Support Engineer to join our team in a remote capacity. In this important role, you will provide technical assistance and support to our clients and internal teams, ensuring the smooth operation of our utility software systems. You will troubleshoot technical issues, resolve software and hardware problems, and assist in the implementation of new technologies. Your expertise will not only enhance user experience but also contribute to the overall efficiency of our systems. The ideal candidate should possess excellent problem-solving skills, a strong technical background, and a passion for customer support. If you are ready to make a positive impact in a supportive environment, we would love to hear from you.

Responsibilities

• Provide technical support to clients and staff via various channels, including phone, email, and chat.
• Troubleshoot and resolve software and hardware issues efficiently.
• Document technical issues and solutions, maintaining a knowledge base for future reference.
• Collaborate with IT and software development teams to implement system upgrades.
• Assist users in understanding and utilizing software applications effectively.
• Conduct training sessions for users on new technologies and software features.
• Monitor system performance and recommend improvements as necessary.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Technical Support Engineer or similar role.
• Strong understanding of software, hardware, and networking concepts.
• Proficient in troubleshooting and resolving technical issues.
• Excellent communication and interpersonal skills to assist users effectively.
• Ability to manage multiple tasks and prioritize workload.
• Knowledge of utility management systems is a plus.