About OffSec
Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.
Become a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.
Excited about our mission and what we do? Apply and join us!
About the Job
The Student Success Technical Support is responsible for providing general and technical support for tickets in email and real time chat. This position will also engage in Proctoring work if utilization of its main function, as SSTS, is low. This role is a full-time salaried position with a flexible shift work schedule, including evenings and weekends.
Duties and responsibilities
- Provide Level 1 support on general and technical service in chats and emails
- Provide Level 1 mentoring support in the OffSec community platform
- Exam grading
- Troubleshoot and provide technical support for Linux and Windows
- Troubleshoot VPN connectivity and other network issues
- Test and verify Offensive Security lab systems and products
- Provision student access learners in the OffSec community platform
- Proactively work on process development, improvements and solutioning to achieve operational efficiency and scalability
- Collaborate with internal stakeholders for cross-functional alignment
- Participate in projects for the implementation of new functions, services, etc.
- Ability to work a shifting schedule
- Perform other duties as needed
Qualifications
- BS Degree of Computer Science or Information Security
- Adept experience in end-user technical support
- Experience in operating and troubleshooting Linux and Windows operating systems
- Experience in VPN, virtualization, and networking
- Excellent interpersonal and customer service skills
- A strong belief and understanding of being a team player in a remote working environment
- Off hours, weekends and holidays support
- Certifications relevant to the job responsibilities is a plus
Desired Skills:
- Growth mindset.
- Strong attention to detail, with excellent analytical and investigation skills.
- Strong knowledge of networking, various virtualization systems, Windows, Linux and any other operating system.
- Experience with scripting and automation using Bash, Python, etc.
- Strong attention to detail, with excellent analytical and investigation skills.
- Prior experience in working remotely.
- Prior experience in tech support or a similar role.
- Experience working with a ticket and community communication system.
Working conditions
This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.
Direct reports
This position has no direct reports.
EEO
OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.