Reporting into Global Solution Architect Lead

Overview: 

As a Solutions Architect, you will be working with our customers and partners to architect solutions within our Network Security product line.  This includes Firewalls, Switching, and Wireless products, and the related management platforms.

Your core responsibilities include supporting the sales processes within the Network Security product line and driving positive product outcomes.  Additionally, you will be working closely with the engineering and PM teams, providing feedback from the field to improve the product quality and usability, playing a key role in delivering unsurpassed support services, and enhancing the customer experience. This role provides an opportunity to work on products with cutting edge

Key Responsibilities include: 

• Take a lead role with technical Pre-Sales and Post-Sales efforts, from initial discovery and qualification, solution design, demo, proof of concept, bill of materials, and scope of work for professional services
• Can proactively assess solutions already in production and seek to help customers and partners optimize their current deployments.
• Focuses on delivering the best possible user experience and ensures the products/services are providing excellent value to the partners and customers 
• Identify new use cases within an existing customer or partner, ability to build a deployment plan and support the roll out from a design perspective
• Share best practices in design and deployments
• Oversees critical escalations between customers, partners, and SonicWall.
• Looks to share roadmap updates and collect feedback to product management, support, engineering and sales leadership
• Conduct business reviews regularly, bringing together key stakeholders from SonicWall, partners, and customers.
• Work alongside Sales account management in partnership to retain and grow the business
• Participates in key events such as webinars and conferences as technical champion and presenter

Characteristics:

• Strictly follows the SonicWall code of conduct and professional work ethics 
• Set-up / maintain hands-on labs keeping up with product enhancements 
• Exhibits the utmost professionalism working with partners, customers, and internal team members
• Develops and nurtures highly effective collaborative relationships across Sales, Engineering, Product Management, Operations, and other teams to deliver a world class support experience
• Demonstrates strong judgment at risk management and problem mitigation, as well as making timely decisions from both business & technical perspectives and maintaining high level of customer satisfaction 
• Identifies systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems
• Sets clear objectives, evaluate progress, and instills a high-performance culture with focus on teamwork/collaboration, service excellence, ownership and accountability 
• Remain current of the new product developments and providing input and tactical direction to the business on the customer services and support challenges 
• Represents Support/Customers in various cross functional leadership meetings with Sales, Engineering, PM teams & others in enhancing the customer experience with products & services 
• Effectively communicates the critical accounts issues status to Sales, Engineering, PM Leadership, and other invested parties  

Desired Education and Experience: 

• Minimum of 10 years of related experience required
• Minimum of 5 years of experience as a Network Security Architect, or Sr. Consultant
• A./B.S. in CS/CIS/MIS/Business or related field equivalent preferred
• Prior experience managing customer/partner accounts from a technical perspective
• Technical experience in the Cyber security, Cloud and Network Security Industry 
• Experience as a network administrator (or equivalent) in a Windows or Unix environment 
• Proven expertise with Network Security (Routers, Switches, firewalls, VPN, routers) 
• Knowledge of Cloud and Virtualization platforms 
• Demonstrated ability to successfully execute requirements based on a SOW and project plans
• Background in internetworking, LAN, and WAN technologies 
• Background in debugging broad, complex, and unique enterprise environments with mixed media and protocols 
• Strong experience of leading complex enterprise projects using a structured approach
• Good technical knowledge of network devices (switches, routers, firewalls, IDS/IPS, load balancers, proxies)
• Excellent technical knowledge of: Networking principals – TCP/IP, routing, DNS preferred
• Strong experience of architecting/designing enterprise solutions (application services, network or security)

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