Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 7,300+ provider organizations and 240+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.
Opportunity & Impact
A Redox Senior Solutions Engineer is a technical, pre-sales product expert who maps the path to success for all of our prospective customers. Solutions Engineers are responsible for working closely with technical and business stakeholders to ensure they each have confidence in the Redox platform and the value which it would provide to the prospect. The Solutions Engineer pairs with Redox’s sales team in day-to-day activities and owns healthcare integration scoping, architecting, and technical selling.
In this role, you would become an expert on our product and coalesce this knowledge with your healthcare experience, clinical workflow understanding and EHR expertise to provide confident recommendations which enable healthcare data mobility. Solutions Engineers are also vital to the product feedback loop between customer prospects and Redox’s product team, maintaining a pulse on both the industry’s needs as well as Redox’s feature evolution.
Job Responsibilities
- Build trusting relationships with our prospective customers during technical- and business-based discussions
- Act as a technical partner and adviser for prospective Redox customers
- Design integration strategies for a wide range of healthcare use cases, both in clinical and revenue cycle contexts
- Understand integration capabilities around the healthcare software industry to ensure proposed integration strategies are scalable
- Identify Redox platform development requirements when designing integration strategies
- Identify and communicate professional service requirements to facilitate an effective handoff from pre-sales to Redox’s Customer Success team
- Communicate, document, and track required development or product feedback with the appropriate product owner
- Advise and assist the Product Marketing team in maintaining technical product documentation
Required Skills & Experience
- 5+ years of experience in healthcare technology
- 5+ years of robust EHR integration and workflow knowledge
- 3+ years of working with Payer and/or Healthcare organizations
- Functional and comfortable understanding of data standards like HL7v2, CDA, X12, FHIR, etc
- Demonstrated experience in selling or expanding usage of software solutions in the healthcare industry
- Excellent communication and presentation skills; persuasive and concise mastery over complex data-related concepts
- Deeply curious, cooperative, and eager to act
Preferred Skills & Experience
- Direct experience with Redox’s platform or traditional interface engines, EHRs and payer platforms