Join Patrique Mercier Recruitment JP as a Latvian Technical Support Specialist for a major tech company and uncover the beauty of Greece while advancing your career! This fantastic opportunity offers a fully paid relocation package to ensure a seamless transition to your new home. In this role, you will provide exceptional technical support to Latvian-speaking customers, assisting them with a range of inquiries regarding innovative technology products and services. You’ll refine your technical skills and problem-solving abilities in a collaborative work environment that values outstanding customer service. If you’re excited about technology and eager to embrace a new lifestyle, this role is designed for you!

Responsibilities

• Deliver high-quality technical assistance to Latvian-speaking customers through phone, email, and chat.
• Identify and resolve technical issues related to the company’s products and services effectively.
• Work closely with engineering teams to escalate and handle more complex technical concerns.
• Keep accurate records of customer interactions and technical issues within the CRM system.
• Engage in continuous training to enhance product knowledge and improve customer support skills.
• Provide suggestions to improve support processes and enhance customer satisfaction.
• Assist in onboarding and training new team members as needed.

Requirements

• Fluency in Latvian and English, both written and spoken.
• Strong technical aptitude and problem-solving capabilities.
• Exceptional communication and customer service skills.
• Prior experience in technical support or IT is beneficial but not mandatory.
• Ability to quickly learn new technologies and processes.
• A collaborative mindset with a passion for helping others.
• Willingness to relocate to Greece and adapt to a new cultural environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )