Join Patrique Mercier Recruitment JP as an Icelandic Technical Support Specialist for a leading tech company and embark on an exciting journey in beautiful Greece! This incredible opportunity includes a paid relocation package, ensuring that your move is as smooth as possible while you immerse yourself in Greek culture. In this role, you’ll provide outstanding technical support to Icelandic-speaking customers, assisting them with a variety of inquiries related to innovative technology products and services. You’ll enhance your technical skills and problem-solving capabilities in a collaborative team environment, all while enjoying the vibrant Mediterranean lifestyle. If you’re passionate about technology and customer service, this position is tailored for you!

Responsibilities

• Deliver exceptional technical assistance to Icelandic-speaking customers via phone, email, and chat.
• Diagnose and resolve technical issues related to the company’s products and services efficiently.
• Collaborate with engineering teams to escalate and address complex technical concerns.
• Document customer interactions and technical issues accurately in the CRM system.
• Participate in ongoing training to enhance product knowledge and support skills.
• Provide insightful feedback to improve support processes and enhance customer satisfaction.
• Assist in onboarding and training new team members as needed.

Requirements

• Fluency in Icelandic and English, both written and spoken.
• Strong technical aptitude and problem-solving skills.
• Excellent communication and customer service abilities.
• Prior experience in technical support or IT is beneficial but not mandatory.
• Ability to learn new technologies and processes quickly.
• A collaborative mindset with a genuine passion for helping others.
• Willingness to relocate to Greece and adapt to a new cultural environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )