Are you ready for an unforgettable career experience? Patrique Mercier Recruitment JP is actively looking for Icelandic-speaking customer service representatives to join our dedicated team in beautiful Greece, with fully paid relocation! This is your chance to embrace a new culture while working in a supportive environment where your contributions are valued. In this role, you will assist our customers in resolving inquiries related to our premium services, ensuring a high level of satisfaction. If you have a passion for helping others and are eager to take on a new adventure, we want to hear from you!

Responsibilities

• Provide exceptional customer support to Icelandic-speaking clients through various communication channels, including phone, email, and chat.
• Troubleshoot and resolve customer inquiries efficiently, ensuring a satisfactory resolution.
• Maintain up-to-date knowledge of our products and services to assist customers accurately.
• Document all customer interactions thoroughly in the company’s CRM system.
• Collaborate with team members to devise strategies for improving overall customer satisfaction.
• Participate actively in training sessions and team meetings to enhance service delivery.
• Contribute ideas to improve customer processes and service efficiency.

Requirements

• Fluent in Icelandic, both written and spoken; proficiency in English is essential.
• Excellent communication and interpersonal skills focused on customer satisfaction.
• Ability to multitask and perform well in a dynamic work environment.
• Strong problem-solving abilities and attention to detail.
• Previous experience in customer service or a related field is preferred.
• Familiarity with CRM systems and customer interaction tools.
• A positive attitude and a strong willingness to learn and adapt to new cultural experiences.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )