Step into an exciting new chapter of your career with Patrique Mercier Recruitment JP! We are thrilled to invite applications for the role of German Speaking Customer Experience Specialist, based in the stunning surroundings of Greece. This position offers not just a job, but a journey, complete with a fully paid relocation package to ensure a smooth transition into your new life abroad. You will play a vital role in enhancing our customers’ journey, making sure they receive top-tier support and guidance. Our ideal candidate is passionate about delivering an exceptional service experience and eager to work in a collaborative environment. With access to beautiful beaches, rich history, and a warm culture, this opportunity allows you to thrive both professionally and personally. If you have a knack for problem-solving and a customer-first mindset, this is your opportunity to shine in a vibrant location!

Responsibilities

• Engage with customers in German, addressing their inquiries and providing solutions through various channels (phone, email, chat).
• Ensure a smooth and delightful customer experience from start to finish.
• Collaborate with different departments to resolve complex issues and improve service delivery.
• Document customer interactions thoroughly in the CRM system for future reference.
• Provide feedback and insights to enhance customer experience strategies.
• Participate in training and development sessions to continually elevate service standards.
• Actively contribute to team meetings and share best practices with peers.

Requirements

• Fluency in German and English, both spoken and written.
• Excellent communication skills with a focus on customer satisfaction.
• Strong analytical and problem-solving abilities in a customer service context.
• Prior experience in customer service or a related field is advantageous.
• A collaborative spirit and team-oriented mindset.
• Willingness to relocate and adapt to a new cultural environment.
• A positive attitude and eagerness to learn and grow within the company.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )