Patrique Mercier Recruitment JP is thrilled to present an exciting opportunity for a German Speaking Customer Care Agent for an international Consumer Goods Manufacturer in a hybrid work setting in Greece!

In this role, you will leverage your language skills and customer service expertise to support our clients in providing exceptional service. As a German Speaking Customer Care Agent, your primary focus will be on responding to customer inquiries through various channels while ensuring satisfaction and building long-term customer relationships. If you are enthusiastic, customer-oriented, and looking for a role that offers both freedom and responsibility, we invite you to apply!

Responsibilities

• Effectively communicate with German-speaking customers via phone, email, and chat, providing outstanding support.
• Handle customer inquiries and resolve issues with professionalism and efficiency.
• Document customer interactions accurately in the CRM system.
• Collaborate with team members to ensure seamless service delivery.
• Participate in training sessions to stay updated on products and services.
• Gather customer feedback and provide insights to management for service improvement.
• Contribute to a positive team culture and assist in onboarding new team members.

Requirements

• Fluency in German and English, both spoken and written.
• Excellent interpersonal and communication skills.
• Knowledge over Technical Troubleshooting is advantageous.
• Prior customer service experience is preferable.
• Proficient in using customer service software and CRM systems.
• Ability to adapt to a hybrid work environment, managing time effectively.
• A proactive attitude and willingness to learn.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Monthly Team Events