Are you a Czech speaker with a passion for technology and helping others? Patrique Mercier Recruitment PT is thrilled to offer a Czech Speaking Technical Support Agent position that allows you to work remotely while enjoying the stunning landscapes and vibrant culture of Greece, including a relocation package! This is an exciting opportunity to grow your technical career while living in one of Europe’s most picturesque countries.

In this role, you will provide top-notch technical support to clients who communicate in Czech, helping them troubleshoot and resolve their technical issues efficiently. If you have a problem-solving mindset and a commitment to customer satisfaction, we invite you to join our dedicated team as we strive to provide exceptional service to our clients.

Responsibilities

• Deliver technical support to Czech-speaking clients through various channels, including phone, email, and chat.
• Troubleshoot and resolve technical issues with a focus on customer experience.
• Clearly explain solutions and guide clients through problem resolution.
• Keep abreast of product updates and maintain detailed knowledge of services.
• Document all customer interactions and feedback to drive continuous improvement.
• Collaborate with colleagues to ensure high-quality service delivery.
• Engage in training and development to enhance your technical skills and knowledge.

Requirements

• Fluent in Czech (both spoken and written) with excellent communication skills.
• Proficient in English, both spoken and written.
• Prior experience in technical support or customer service is beneficial.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a remote setting.
• Positive, customer-focused attitude, dedicated to resolving client issues.
• Willingness to relocate to Greece and embrace a new cultural experience.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )