Leading Creek Conservancy District is dedicated to fostering sustainable community solutions through effective utility management. We are looking for a passionate Customer Support Specialist to join our team. In this vital role, you will serve as the first point of contact for our clients, providing exceptional service and support to ensure their needs are met. You will handle inquiries, resolve issues, and provide information about our services and programs. The ideal candidate should possess strong communication skills, a problem-solving attitude, and a genuine desire to help others. If you thrive in a collaborative environment and are eager to contribute to community development, we invite you to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and online chat in a timely manner.
• Provide accurate information regarding our services and programs.
• Resolve customer issues and complaints effectively and efficiently.
• Document customer interactions and feedback for continuous improvement.
• Assist in promoting community initiatives and programs.
• Collaborate with other departments to ensure a seamless experience for our clients.
• Conduct follow-ups to ensure customer satisfaction and gather feedback.

Requirements

• High school diploma or equivalent; further education in customer service or related field is a plus.
• Proven experience in a customer support role, preferably in utilities or public services.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently while being a team player.
• Familiarity with customer service software and tools.
• Passion for community service and supporting residents.