Ready to become a Wriker?
More about Your team
How You’ll Make an Impact:
- Proactively on-board new paying customers; understand their use cases and work processes in order to provide the best guidance on how to set up Wrike
- Lead training for teams, showing off Wrike features and functionality and answering usage questions
- Monitor your entire book of business and key account metrics to identify areas of opportunity and reach out to at-risk accounts to get them back on track
- Use your consulting skills, technical knowledge, and influencing ability to help customers post-onboarding unlock most value from Wrike
- Conduct Executive Business Reviews (EBRs) to assess progress against goals, assess opportunities for improvement, assess impact of Wrike on team productivity
- Run periodic “health checks” of customers’ Wrike workspace to make sure they are using functionality optimally
- Partner with our account management team to identify up-sell opportunities, references, and case studies
- Advocate for customers in meetings with Product Managers; helping our PMs shape evolution of the product by bringing in voice of the customer
You will achieve your best if you have:
- Bachelor’s degree plus 2-3 years of work experience in a customer-facing role
- Fluent in English and Spanish is a must, Portuguese is a plus
- Passionate about teaching/instilling knowledge in others/training
- Willing to dive into technical details of a product to understand it thoroughly
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience
- Excellent organization, project management, and time management skills
You will stand out with these qualities:
- Critical thinker, generally curious, problem solver
- Passion about learning and improving every day, motivated to excel
- Open to feedback, coachable
- Strong team player
- Self-starter with strong ownership skills, willing to go above and beyond the job description
- Creative and innovative
Perks of Working at Wrike
- Paid Time Off programs for Vacation, Holidays, and Volunteering
- Medical, Dental, and Vision health insurance plans
- Life insurance plan
- Paid Parental Leave (18 weeks for mothers giving birth, 4 weeks for other parents)
- Employee Assistance Program
Your recruitment buddy will be Aziza Talhi, Senior Recruiter.
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Who Is Wrike and Our Culture
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
