Our Client based in the US is offering Elderly Home Based Care and various other services.

They are seeking a Customer Services Representative to join their after hours team.

Fully remote position but based in South Africa.

 

The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day.

 

Responsibilities

• Answer all incoming calls.
• Resolve client and nurse queries that are within the scope of after-hours.
• Provide timely responses to queries that come in our texting platform.
• Notify clients and replace caregiver callouts as necessary.
• Confirm caregivers 1-2 hours before shift start.
• Perform initial intake for callers potentially interested in services.
• Document all scenarios on our platform, as well as update caregiver schedules as needed.
• Non-urgent Admin projects if time allows.

Requirements

Skills

• Fluent in English
• Compassionate and confident
• Responsible and reliable
• 10+ years’ work experience in customer service + office duties.
• Adaptable and flexible regarding work hours
• Impeccable phone and computer skills
• Staffing and/or health care experience
• Experience working remotely and independently to the USA.
• Quiet and professional work-from-home environment
• Remotely set up with Wi-Fi and load-shedding back-up