Brokerage Operations Associate II – New Accounts Principal

alpaca Remote - Global Full-time 2024-10-09

Who We Are:

Alpaca is a fast-growing series B fintech company that’s raised over $120 million in funding.
Alpaca is an API-first stock and crypto platform that enables developers and businesses across the world to build trading algorithms, applications, and brokerage services.
Our globally distributed team consists of developers, traders, and brokerage specialists, and is backed by a group of prominent investors and highly experienced industry angel investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Eldridge, Positive Sum, Elefund, and Y Combinator.

And, of course, we are very enthusiastic about open source contributions as well as community building.

The Alpaca Team:

We have 150+ globally distributed (remote) team members who love to work from their favorite places in the world. We have team members based in the USA, Canada, Hungary, Japan, Brazil, Spain, Philippines, Nigeria, UK, and more! We love candidates who have a passion for making a global difference in financial services and technology, by impacting local communities and becoming a part of our hyper-growth company.

Your Role:

As the New Accounts Principal, you will have a direct impact on the Firm’s brokerage account opening production and processes.   The New Accounts Principal will serve in a producer, supervisor, and service role.  The service focused New Accounts Principal reviews and approves new accounts, while applying fraud and risk prevention measures. The New Accounts Principal will become a subject matter expert for escalated issues from account analysts, clients, and partners.  

The Operations Accounts Team is 100% distributed and remote.  This role will be reporting directly to the Director of Operations.

 

Things You Get To Do:

  • Enforce the Firm’s Customer Identification Program (“CIP”)
  • Review, process, and approve new accounts, account updates, and analyst escalated issues
  • Enforce customer identification documentation requirements in accordance with firm CIP and industry standards
  • Perform Principal reviews of account updates and approvals
  • Communicate with internal and external partners and clients regarding account status
  • Provide input into new procedures and processes and help improve the client experience
  • Ad hoc duties and projects as assigned

 Who You Are (Must-Haves):

  • 3 + year of brokerage operations experience
  • Series 24
  • Strong attention to detail, accuracy and reliability with the ability to thrive in a fast-paced environment
  • Ability to work effectively and supportively within a team environment and ability to work independently
  • Must possess the ability to adapt to a changing business and regulatory environment
  • Enjoys challenges and taking ownership of new responsibilities
  • Client Service focus 

 Who You Might Be (Nice-to-Haves):  

  • Bachelor’s degree or equivalent experience
  • Experience with global markets, cultures, and languages is a plus for our globally focused firm.  

How We Take Care of You:

  • Competitive Salary & Stock Options
  • Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care.  Internationally, this includes a stipend value to offset medical costs.   
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card
  • Work with awesome hard working people, super smart and cool clients and innovative partners from around the world

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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