Albanian – International Telephonic Audio/Video Remote Interpreters

Language Services Associates, Inc. Remote Contract

Position Overview:

As a Albanian Remote Agent, you will be responsible for facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including customer service, medical, and other verticals via audio and video. Language Services Associates is continuously accepting qualified interpreters!

Responsibilities:

· Provide effective audio and video remote interpreting

· Answer inbound calls in a timely manner

· Perform basic troubleshooting for technical issues

· Provide superior customer service

· Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality

· Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices

· Complete assigned training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience:

· International opportunity

· Full fluency in both English and Albanian

· Technology proficient (including but limited to: web based platforms, email, Microsoft Word, Microsoft Excel)

· Preferred – professional interpreting experience

· Preferred – industry specific certifications/trainings (CMI, CCHI, etc.)

· Preferred – proof of 40+ hour medical interpreting training (ex: Bridging The Gap, Cross-Cultural, etc.)

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume which emphasizes your interpreting experience.