The Inside Partner Manager (IPM) is responsible for driving revenue and partner engagement through strategic account management and collaboration. This role focuses on building strong relationships with channel partners, identifying new business opportunities, and ensuring the effective execution of sales initiatives. The Inside Partner Manager will work closely with internal teams, including sales, marketing, and operations, to ensure partner satisfaction and business growth.

Key Responsibilities:

• Partner Relationship Management:
  • Develop and maintain strong relationships with existing non-managed partners to ensure high levels of engagement, satisfaction, and loyalty.
  • Act as the primary point of contact for partners, addressing inquiries, resolving issues, and ensuring alignment with business objectives.
  • Manage all inbound quotes in collaboration with other IPM’s
• Sales and Business Development:
  • Identify new revenue opportunities within partner accounts and collaborate on joint sales initiatives.
  • Assist partners in building and executing go-to-market strategies, including product promotions, pricing strategies, and sales campaigns.
  • Support partners in achieving their sales targets and revenue goals.
• Partner Enablement:
  • Responsible for Onboarding new non-managed Partners
  • Provide training and resources to partners, ensuring they are knowledgeable about product offerings, services, and value propositions.
  • Work with the marketing team to create and distribute partner-specific sales collateral and enablement materials.
• Performance Tracking and Reporting:
  • Monitor partner performance and provide regular updates to senior management on key metrics, including sales performance, pipeline health, and revenue growth.
  • Analyze partner activity to identify areas for improvement and opportunities for optimization.
• Cross-functional Collaboration:
  • Collaborate with internal teams such as marketing, operations, and product management to ensure that partner needs are met and that there is alignment on overall business objectives.
  • Coordinate with the sales team to develop joint strategies for growing revenue through partner relationships.
• Market Research and Competitive Analysis:
  • Stay informed about industry trends, competitive landscape, and new technologies that can benefit the partner ecosystem.
  • Provide insights and feedback to the product development and marketing teams based on partner interactions and market observations.

Qualifications:

• Education:
  • Bachelor’s degree in Business Administration, Marketing, or a related field (preferred but not mandatory based on experience).
• Experience:
  • 3-5 years of experience in channel sales, partner management, or inside sales roles.
  • Proven track record of managing and growing relationships with channel partners or resellers.
• Skills:
  • Strong communication and interpersonal skills, with the ability to build and maintain professional relationships.
  • Sales-driven mindset with a deep understanding of the sales cycle and partner ecosystems.
  • Analytical skills to interpret sales metrics and partner performance data.
  • Proficient in CRM tools (e.g., Salesforce) and MS Office Suite.
  • Ability to multitask and manage multiple partner accounts simultaneously.
• Personal Attributes:
  • Self-motivated, results-oriented, and able to work independently.
  • Excellent problem-solving skills and attention to detail.
  • Team player with strong organizational and time-management skills.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $105,000 – $155,000; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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