Join Patrique Mercier Recruitment JP as an Irish Technical Support Specialist for a leading tech company and take your career to Greece! This exciting opportunity comes with a fully paid relocation package, making your transition to a vibrant new culture effortless. In this role, you’ll provide exceptional technical assistance to Irish-speaking customers, helping them navigate various inquiries related to innovative technology products and services. You’ll develop your technical skills and problem-solving abilities within a collaborative and supportive environment. If you’re passionate about customer service and ready for an adventure, this position is perfect for you!

Responsibilities

• Provide outstanding technical support to Irish-speaking customers through phone, email, and chat.
• Diagnose and resolve technical issues related to the company’s products in a timely manner.
• Work closely with engineering teams to escalate and manage complex technical concerns effectively.
• Document all customer interactions and technical issues accurately in the CRM system.
• Participate in ongoing training to deepen your product knowledge and enhance support skills.
• Offer suggestions to improve support processes and boost customer satisfaction.
• Assist in the onboarding and training of new team members when needed.

Requirements

• Fluency in Irish and English, both written and spoken.
• Strong technical aptitude and problem-solving capabilities.
• Excellent communication and customer service skills.
• Prior experience in technical support or IT is beneficial but not essential.
• Ability to quickly learn new technologies and processes.
• A collaborative mindset with a strong passion for helping others.
• Willingness to relocate to Greece and immerse yourself in a new cultural environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )