Join Patrique Mercier Recruitment JP as a German Technical Support Specialist for a leading Big Tech company and immerse yourself in the vibrant life of Greece! This exciting opportunity not only comes with comprehensive training to ensure you excel in your role, but also provides a fully paid relocation package, making your transition smooth and effortless. In this role, you will be a key player in assisting customers with technical inquiries related to cutting-edge technology products and services. You’ll leverage your problem-solving skills while working in a collaborative and innovative environment. By joining our team, you’ll not only advance your technical skills but also enjoy a warm Mediterranean lifestyle filled with rich culture and beautiful landscapes. If you’re passionate about technology and providing outstanding support, this role is the perfect fit for you!

Responsibilities

• Provide expert technical assistance to German-speaking customers via phone, email, and chat.
• Diagnose and resolve technical issues related to products and services efficiently and effectively.
• Work closely with engineering teams to escalate and resolve complex problems.
• Document all customer interactions and technical issues in the CRM system for clarity and future reference.
• Participate in regular training sessions to enhance product knowledge and customer support skills.
• Contribute to improving support processes and customer experience through feedback and suggestions.
• Assist in onboarding and training new team members as needed.

Requirements

• Fluency in German and English, both written and spoken.
• Strong technical aptitude and problem-solving skills.
• Excellent communication and customer service abilities.
• Prior experience in technical support or IT is a plus but not mandatory.
• Ability to learn new technologies and processes quickly.
• A collaborative mindset with a passion for helping others.
• Willingness to relocate to Greece and embrace a new cultural setting.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )