Join Patrique Mercier Recruitment JP as a German Speaking Customer Service Agent and take advantage of a fantastic opportunity that includes a fully paid relocation package to an exciting new destination! In this role, you will become a key part of a dynamic customer service team, providing exceptional support and assistance to German-speaking clients. Your main responsibilities will include addressing customer inquiries, resolving issues efficiently, and ensuring a top-notch service experience. If you’re passionate about customer service and ready to embark on a rewarding journey that combines work and cultural exploration, we want to hear from you!

Responsibilities

• Deliver exceptional customer service to German-speaking clients via phone, email, and chat.
• Actively resolve customer inquiries and problems, ensuring high levels of satisfaction.
• Maintain thorough knowledge of company products and services to provide accurate information.
• Record customer interactions accurately in the company’s CRM system.
• Collaborate with team members to improve processes and enhance customer experiences.
• Engage in training programs to continuously enhance your skills and knowledge.
• Contribute to the development of best practices and process improvements.

Requirements

• Fluency in German and English is a requirement.
• Strong communication skills with a commitment to delivering excellent customer service.
• Ability to navigate a fast-paced, team-oriented environment effectively.
• Prior experience in customer service is beneficial but not required.
• Proactive and adaptable mindset with great interpersonal skills.
• Willingness to relocate for the position and immerse yourself in a new culture.
• Positive attitude and a genuine passion for helping others.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )