Embark on a new adventure with Patrique Mercier Recruitment JP as a German Speaking Customer Service Agent for a large international streaming company!

This role offers a fully paid relocation package, making it easier for you to start your journey in a vibrant new location. In this position, you will provide exceptional customer support to German-speaking clients, helping them with their inquiries and ensuring their satisfaction. As a member of our enthusiastic team, you will have the opportunity to develop your skills in a dynamic environment while enjoying the rich culture and experiences that come with living abroad. If you’re eager to make a difference in customer service and explore an exciting new chapter in your career, we want to hear from you!

Responsibilities

• Deliver outstanding customer service to German-speaking clients via phone, email, and chat.
• Resolve customer queries and issues swiftly, ensuring a positive experience.
• Maintain comprehensive knowledge of the company’s products and services to assist customers effectively.
• Log customer interactions and feedback accurately in the CRM system.
• Collaborate with your team to optimize service delivery and increase customer satisfaction.
• Participate in training sessions to enhance your product knowledge and service skills.
• Share insights on customer feedback for continuous improvement.

Requirements

• Fluency in German and English is required.
• Strong communication skills with a dedication to customer satisfaction.
• Advanced knowledge of software functionalities and troubleshooting.
• Give accurate and real-time responses to viewer inquiries.
• Ability to thrive in a fast-paced, team-oriented environment.
• Prior customer service experience is a plus but not a requirement.
• Strong problem-solving and interpersonal skills.
• Willingness to relocate and embrace life in a new country.
• A positive attitude with a passion for helping others.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )