See yourself at Twilio

Join the team as Twilio’s next Paralegal, Litigation, Employment, & Litigation Technology.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is seeking a paralegal with a solid employment and litigation background and demonstrated track record of solving complex and challenging problems for a dynamic company. This is a great opportunity for a paralegal looking to grow their in-house experience with Twilio, the leader in customer engagement. In this role, you will have the opportunity to partner with Twiilo’s business units across the company to drive solutions on a variety of issues. The ideal candidate will be a self-starter who is curious and can operate in an environment that is constantly changing.  This is a global role supporting attorneys in the NAMER, EMEA, and APJ regions and reporting to the Sr. Managing Paralegal.  This role is critical in supporting Twilio’s in-house litigation and employment teams. 

Responsibilities

In this role, you’ll:

• Support Twilio’s in-house and external counsel in factual development of cases, including coordinating with business stakeholders, conducting interviews, gathering and reviewing documents, and creating relevant materials. 
• Assist with the discovery process, including the collection, retention, and production of documents and data, drafting written responses to requests, and  using eDiscovery tools and workflows for discovery responses.
• Research, draft, and review legal documents, including responses to demand letters, agency charges, and subpoenas, settlement agreements, employment-related documents, and engagement letters.
• Oversee, maintain, and draft existing and new document retention notices, including assessing what document types are potentially relevant to the matter and determining which business units, systems, and custodians hold such documents.
• Prepare documents for court filings.
• Create and maintain a repository of legal documents such as demand letters and responses, separation agreements, subpoenas, and various templates.
• Analyze information, documents, and data and provide written analysis to legal counsel, along with recommended next steps. 
• Work with outside counsel to create legal matter budgets and coordinate with Twilio’s Legal Operations team to track the same.
• Track and manage critical litigation and other deadlines to ensure the team is aware of upcoming deadlines.
• Help with the development and implementation of processes for efficient and streamlined operations, including work flow between Twilio’s Employment Legal team and other teams.
• Project manage and assist with various ad hoc legal projects and provide broad legal support to the Litigation and Employment Legal teams.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• BS or BA degree or paralegal certification with a minimum of 3+ years of paralegal experience with a law firm or in-house legal department.
• Excellent on-line research and investigative skills.
• Knowledge and prior use of e-discovery tools and workflows for data preservation and collection. 
• Be a self-starter who works effectively on a geographically-dispersed team with minimal day-to-day supervision, including by exhibiting good judgment of when to handle issues independently and when to escalate issues to supervisors and colleagues.
• Possess excellent organizational, communication, and interpersonal skills.
• Demonstrate strong attention to detail.
• Perform well in a fast-paced, deadline-intensive environment.
• Be proficient in the use of software, including Google Workspace products, Microsoft Word, and Microsoft Excel, and Slack. 
• Be willing and able to quickly develop proficiency in unfamiliar software and systems.
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Desired:

• Experience working at a law firm or in-house at a multinational, publicly-traded company on both US and international issues.
• Experience working with or for technology companies. 
• A sense of humor, enthusiasm for technology, and desire to learn about Twilio’s products and services.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $84,320 (Developing Minimum for Tier 3) – $105,400
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $89,280 – $111,600
• Based in the San Francisco Bay area, California: $99,200 – $124,000
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until 9/27/24 but may change based on business needs. 

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.